How to use the VRTSexplorer utility on AIX to gather information for VCS Technical Support.

#  cd /opt/VRTSspt/VRTSexplorer
# ./VRTSexplorer

Troubleshooting:
Check the process running.
# ps -eaf | grep VRTSexplorer
    root 10365 10343   0 21:47:03 pts/1       0:00 /bin/sh -- /opt/VRTSspt/VRTSexplorer/main.AIX
    root 10365  9800   0 21:46:59 pts/1       0:00 /bin/sh -- /opt/VRTSspt/VRTSexplorer/VRTSexplorer   <<< VRTSexplorer command

Check the process tree of VRTSexplorer
 # ps -fT 10365
     UID    PID   PPID   C    STIME    TTY  TIME CMD
    root 10365 327830   0 10:46:33  pts/1  0:00 /bin/sh -- ./VRTSexplorer
    root 618510 10365   0 10:46:44  pts/1  0:00     \--/bin/sh -- /opt/VRTSspt/VRTSexplorer/./main.AIX
    root 520346 618510   0 10:49:49  pts/1  0:00         \--/bin/sh -- /opt/VRTSspt/VRTSexplorer/./vxvm

Kill the process which got hung  
# kill -9  520346


To upload the files:
# ftp ftp.veritas.com
     username: XXXXXXXX
     password: XXXXXXXX
    
> bin
> cd /incoming/<caseid>
> put <filename>